Customer information
Products & Services
Terms and Conditions
The right documents.
For the services you use.
Some products and services we provide have additional supplier licensing, usage or service terms. Find the relevant documentation here, or ask us to help identify the terms for your agreement.
Browse product & service termsStart with your agreement
Only the terms relevant to your purchase may apply.
Your applicable Master Services Agreement (MSA), Statement of Services Order, customer agreement and product or version determine the relevant obligations. A supplier appearing here does not mean its terms apply to every customer. This directory is a reference and does not replace any required acceptance.
Product & service directory
Find the terms you need
65 entries 9 service categories
Search by provider or product, or open a service category. Entries are listed A–Z within each category.
Browse all 65 entries A–Z
65 of 65 entries shown
Microsoft & cloud
9 entries
- View official terms
Adobe
Acrobat, Creative Cloud and other Adobe software and services.
Document details & guidance
Choose the product and agreement relevant to your business subscription or licence.
Official links checked .
Request applicable terms for your order - Request applicable terms
Ark Data Centres
Data-centre hosting and associated service arrangements.
Terms available through your account manager
About these terms
Request the agreement and service schedule for the hosting arrangement in your order. Website-use conditions are not substituted for the service contract.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Cloudflare
Cloudflare cloud, network and security services specified in your order.
Document details & guidance
Select the agreement for the account and purchase route. Enterprise and managed-service arrangements may use different documents; the self-serve agreement is not applied to every customer.
- Cloudflare Self-Serve Subscription Agreement (opens in a new tab)
- Cloudflare Enterprise Subscription Agreement (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
Exponential-e
Data-centre rack and colocation services.
Document details & guidance
Read the service schedule with the general terms and the hosting order. Confirm the contractual version for your purchase.
- Exponential-e colocation service schedule (PDF) (opens in a new tab)
- Exponential-e general terms of business (PDF) (opens in a new tab)
Official links checked .
Request applicable terms for your order - Request applicable terms
Linode / Akamai Cloud
Cloud hosting and compute services.
Terms available through your account manager
About these terms
Request the terms and service levels for the account and order date. The applicable legacy Linode or Akamai agreement must be matched to the service rather than assumed from the current brand.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Microsoft
Microsoft 365, Azure and Microsoft software licensing.
Document details & guidance
Select the product, licensing programme and publication date that match your purchase. A directory link does not replace any required Customer Agreement acceptance.
Official links checked .
Request applicable terms for your order - View official terms
Oracle
Oracle software and cloud services identified in your order.
Document details & guidance
Cloud services and software use different agreements. Match the agreement, order and service policies to your purchase.
Official links checked .
Request applicable terms for your order - View official terms
SysGroup
Hosting, connectivity and managed technology services.
Document details & guidance
Read with the service schedule and statement of work for your purchase. Legacy Hub Network Services arrangements may require the original order documents.
Official links checked .
Request applicable terms for your order - View official terms
UKFast / ANS
Hosting and related cloud services.
Document details & guidance
Select the service terms and contractual version referenced by your order. Current ANS terms do not automatically replace a legacy UKFast agreement.
Official links checked .
Request applicable terms for your order
Security & protection
9 entries
- Request applicable terms
Assured SecureAssured Digital service
Security awareness and associated protective services supplied by Assured Digital.
Terms available through your account manager
About these terms
Ask your Assured Digital account manager for the applicable Assured Secure service terms. The terms depend on the services in your agreement.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Cisco Duo
Multi-factor authentication and identity security.
Document details & guidance
Duo identifies the relevant Cisco General Terms and Duo Offer Description, with separate guidance for older subscriptions.
Official links checked .
Request applicable terms for your order - Request applicable terms
Cyber Security Associates
Penetration testing and IT health-check services.
Terms available through your account manager
About these terms
Request the engagement agreement, scope and rules of engagement for your assessment. Some historic documents may use the SureCloud service name; a software licence is not substituted for testing authorisation.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
CyberSmart
CyberSmart security and compliance software.
Document details & guidance
Read the terms for the products in your order; certification, software and other services may have different scope.
Official links checked .
Request applicable terms for your order - View official terms
ESET
Business endpoint protection, security subscriptions and applications.
Document details & guidance
Check the service-specific special terms and document version. Legacy product documents are available in the legal hub.
Official links checked .
Request applicable terms for your order - Request applicable terms
Indelible Data
Penetration testing and associated security assessment services.
Terms available through your account manager
About these terms
Request the engagement terms, scope and rules of engagement for the assessment. These project documents establish the authorised testing arrangements.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Sophos
Sophos business security software and services.
Document details & guidance
Read alongside the relevant entitlement, order and any product-specific terms.
Official links checked .
Request applicable terms for your order - View official terms
Tenable
Tenable security software and subscriptions.
Document details & guidance
Select the agreement and product-specific terms for the licensed product and order date. The product publisher’s terms are referenced rather than the distributor’s purchasing agreement.
Official links checked .
Request applicable terms for your order - View official terms
Wordfence
Wordfence protection for WordPress websites.
Document details & guidance
The licence covers the security plugin. Separate subscription terms may apply to additional services.
Official links checked .
Request applicable terms for your order
Backup & recovery
4 entries
- View official terms
2BrightSparks
Backup, file-management and related software licences.
Document details & guidance
Select the terms for the software and licence you hold; commercial and freeware provisions differ.
Official links checked .
Request applicable terms for your order - Request applicable terms
Datto / Kaseya
Datto and Kaseya products or services specified in your agreement, including backup and business continuity.
Terms available through your account manager
About these terms
Ask your account manager for the end-customer terms matching your backup product and delivery model. Partner and managed-service-provider agreements are not presented here as customer licences.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Google
Hosted backup services identified in your agreement.
Terms available through your account manager
About these terms
Request the documents for the exact Google product and account arrangement. The register does not identify a product edition, so a Google Cloud or Google Workspace agreement is not assumed.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Veeam
Licensed Veeam backup and recovery software.
Document details & guidance
For software licences. If your order is for a managed backup or cloud service, ask us to confirm the service-specific documents.
Official links checked .
Request applicable terms for your order
Networking & infrastructure
8 entries
- Request applicable terms
APC by Schneider Electric
APC UPS software licensing and associated support.
Terms available through your account manager
About these terms
Ask your account manager for the licence and support documents matching the APC product, software version and entitlement on your order.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Cisco Meraki
Meraki cloud-managed networking and associated cloud services.
Document details & guidance
Cisco General Terms and the relevant offer description should be read together. Commercial purchase terms remain subject to your order.
- Cisco customer terms (opens in a new tab)
- Meraki Cloud Service offer description (PDF) (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
Cisco networking & software
Cisco networking hardware, software and related offers.
Document details & guidance
Select the General Terms and relevant offer or service description for your product. Meraki and Duo are also listed separately for their product-specific documents.
- Cisco customer contract terms (opens in a new tab)
- Cisco offer descriptions and supplemental terms (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
Dell Technologies
Software supplied with Dell devices and infrastructure.
Document details & guidance
Select the licence for your software. This link does not make Dell’s direct-sales or reseller purchasing terms part of your Assured Digital order.
Official links checked .
Request applicable terms for your order - Request applicable terms
FS.com
FS-branded networking equipment and associated software or support.
Terms available through your account manager
About these terms
Request the manufacturer licence, warranty or support documents for the model and entitlement on your order. Upstream purchasing conditions are not represented as your product licence.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Power Supplied Ltd
UPS products and associated services specified in your order.
Terms available through your account manager
About these terms
Request the documents for the supplied UPS, any associated service and the relevant manufacturer entitlement. No generic agreement from a similarly named company is substituted.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Procurri
Hardware maintenance and support services specified in your order.
Terms available through your account manager
About these terms
Request the maintenance service agreement, covered-equipment schedule and support entitlement for your order. An upstream partner agreement is not automatically your customer agreement.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
VMware by Broadcom
VMware virtualisation software, subscriptions and support.
Document details & guidance
Use the end-user agreement and product-specific documentation relevant to your VMware product and transaction.
Official links checked .
Request applicable terms for your order
Connectivity & communications
9 entries
- View official terms
8x8
Business calling, unified communications and contact centre services.
Document details & guidance
Includes regional terms and a UK and Europe supplement. Check the service, location and version relevant to your order.
Official links checked .
Request applicable terms for your order - Request applicable terms
Gamma
Cloud communications and connectivity services specified in your order.
Terms available through your account manager
About these terms
Request the service schedule and any required end-user terms for the product supplied through Assured Digital. Gamma’s public direct-customer conditions are not automatically applied to a channel-supplied service.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Hostcomm
Telephony and contact-centre services specified in your order.
Terms available through your account manager
About these terms
The UK website publishes an abbreviated summary, not the full agreement. Request the complete terms and service schedule for your quoted service.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
ITS Technology Group
Fixed-link connectivity services identified in your service order.
Terms available through your account manager
About these terms
Request the service terms, service levels and any relevant end-user usage conditions for the connection. ITS wholesale partner contracts are not presented as customer terms.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Twilio
Twilio communications products and platform services identified in your order.
Document details & guidance
Match the ordered product, account holder and any service-specific terms. An underlying account agreement does not automatically create a direct customer subscription.
Official links checked .
Request applicable terms for your order - View official terms
Virgin Media Business
Business fixed-line connectivity and network services.
Document details & guidance
Select the business service schedule and document version relevant to your order; residential terms are not substituted.
Official links checked .
Request applicable terms for your order - View official terms
Vodafone
Vodafone business mobile, broadband and communications services.
Document details & guidance
Choose the general terms, service terms and price-plan documents for your product and contract date.
Official links checked .
Request applicable terms for your order - View official terms
Zen Internet
Business internet and connectivity services.
Document details & guidance
Select Small Business or Standard Business Terms and the relevant product terms. Ask us to confirm the documents for an indirectly supplied service.
Official links checked .
Request applicable terms for your order - Request applicable terms
Zinix (Aertel Limited)
Voice, connectivity, mobile and telephony services named in your order.
Terms available through your account manager
About these terms
Request the applicable agreement and service schedule using the provider name and reference on your order. No unverified public legal URL is supplied.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
Domains & DNS
7 entries
- Request applicable terms
AustDomains
Australian and other domain registrations supplied under the AustDomains brand.
Terms available through your account manager
About these terms
Request the registrar terms matching your domain extension and registration date. Your account manager can identify the right historical or current document.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
DNS Made Easy
Managed DNS services.
Terms available through your account manager
About these terms
Request the DNS service agreement for your account and order date. Legacy Tiggee documents and current DigiCert arrangements must be matched to the DNS service; unrelated certificate terms are not substituted.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Fasthosts
Domain name registration and renewal.
Document details & guidance
Read with the general service terms and any registry-specific conditions for your domain.
- Fasthosts domain name terms (opens in a new tab)
- Fasthosts general service terms (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
GoDaddy
Domain registration, websites, email, hosting and security services.
Document details & guidance
For other purchased services, use the relevant service agreement in the legal directory alongside the universal terms.
- GoDaddy domain registration agreement (opens in a new tab)
- GoDaddy product and service agreements (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
Namecheap
Domain registrations and SSL certificate services.
Document details & guidance
Domain-extension and certificate-issuer terms may also be relevant. Use the certificate documents for the issuer and product on your order.
- Namecheap domain registration agreement (opens in a new tab)
- Namecheap product legal documents (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
names.co.uk (Namesco)
Domain registration and related domain services.
Document details & guidance
Select the domain-registration schedule and the relevant domain-extension terms.
Official links checked .
Request applicable terms for your order - View official terms
Nominet
.uk domain registration and registry policies.
Document details & guidance
Use the Terms and Conditions of Domain Name Registration for registrants, not the separate registry–registrar agreement.
Official links checked .
Request applicable terms for your order
Web & business software
6 entries
- Request applicable terms
Chronologic
Workforce management, time and attendance solutions.
Terms available through your account manager
About these terms
Request the applicable software or service agreement for your workforce solution. General website-use conditions are not a substitute for the product terms.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
FacetWP
Filtering and search plugins for WordPress websites.
Document details & guidance
Check the licence and support arrangements for the website and subscription concerned.
Official links checked .
Request applicable terms for your order - View official terms
MemberPress
WordPress membership and subscription software.
Document details & guidance
Match the purchased plan and any additional product to your order.
Official links checked .
Request applicable terms for your order - View official terms
Property Hive
Property website software and WordPress integrations.
Document details & guidance
These published service terms are for Pro subscriptions. Ask us for the correct documents for a legacy or free-plugin arrangement.
Official links checked .
Request applicable terms for your order - View official terms
WP RSS Aggregator
RSS feeds and content aggregation for WordPress.
Document details & guidance
Check the subscription and version. Legacy add-ons and current plans have different update and support arrangements.
Official links checked .
Request applicable terms for your order - View official terms
WPManageNinja
WordPress plugins supplied for your website.
Document details & guidance
The page includes product licensing provisions. Match the plugin and activation entitlement to your order; no specific plugin is assumed.
Official links checked .
Request applicable terms for your order
Monitoring & service management
4 entries
- View official terms
Checkmk
IT monitoring software and cloud monitoring services.
Document details & guidance
Match the software edition, subscription and permitted use to your order. Managed-service use is subject to the relevant subscription scope; not every monitoring recipient holds a direct software licence.
Official links checked .
Request applicable terms for your order - Request applicable terms
Domotz
Network monitoring and management services.
Terms available through your account manager
About these terms
Request the terms for the monitoring service and any end-user access in your order. The published subscriber agreement is not automatically the agreement for a recipient of managed monitoring.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Halo
Service-management software or service access specified in your agreement.
Terms available through your account manager
About these terms
Request the documents for the service and access you receive. An operator’s platform subscription is not automatically an end-customer software agreement.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
LogicMonitor
Infrastructure monitoring and observability software.
Document details & guidance
For a channel customer subscription, read the customer addendum with the relevant subscription agreement. Managed monitoring can require different service documents; the MSP addendum is not presented as the customer agreement.
- LogicMonitor Channel Customer Addendum (opens in a new tab)
- LogicMonitor Master Subscription Agreement (opens in a new tab)
Official links checked .
Request applicable terms for your order
Technical & professional services
9 entries
- Request applicable terms
Ammcom
Network cabling, electrical and fibre infrastructure installation.
Terms available through your account manager
About these terms
Request the installation contract and project scope for the work in your order, including agreed testing, acceptance and warranty provisions.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Blackmore Ricotech
Secure IT asset collection, data destruction and disposal.
Terms available through your account manager
About these terms
Request the terms for the collection or disposal engagement, including agreed handling, sanitisation and evidence requirements.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Computer Relocations
Data-centre migration, server relocation and office IT moves.
Terms available through your account manager
About these terms
Request the engagement terms for the move, including agreed equipment handling, responsibilities, insurance and acceptance arrangements.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Data Cubed
Data, AI, analytics and software project services.
Terms available through your account manager
About these terms
Request the statement of work and project terms covering the deliverables, intellectual property, service scope and support in your order.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Locana
Software development, implementation and project services.
Terms available through your account manager
About these terms
Request the engagement terms and statement of work for the project, including the relevant software, deliverable and support provisions.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Performance Networks
Wireless surveys, network consultancy and associated installation services.
Document details & guidance
Match the ordered survey, consultancy, installation or support service to the scope and schedule in your agreement.
Official links checked .
Request applicable terms for your order - Request applicable terms
Select Electrics
Electrical, fibre and data-communications installation.
Terms available through your account manager
About these terms
Request the contract and project schedule for the installation, including the agreed testing, completion and warranty documentation.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Terra Guard Technologies
IT equipment recycling and related asset services.
Terms available through your account manager
About these terms
Request the applicable recycling or asset-service terms for your order. Historic documents may use the previous service-provider name.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- Request applicable terms
Xynomix
Managed database support, cloud support and professional services.
Terms available through your account manager
About these terms
Request the managed-service agreement and statement of work for the databases, platforms and support scope on your order. Underlying software licences remain separate where relevant.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
Here to help
Not sure which document you need?
Contact your account manager or our team. Tell us your organisation, the product or service, and your order reference if you have one. Please do not include passwords or other security credentials.
Supplier documents are published and maintained by third parties. This directory helps you locate information; it does not replace your signed agreement, order or licence documentation, or any acceptance required by a supplier.