Customer information
Products & Services
Terms and Conditions
The right documents.
For the services you use.
Some products and services we provide have additional supplier licensing, usage or service terms. Find the relevant documentation here, or ask us to help identify the terms for your agreement.
Browse product & service termsStart with your agreement
Only the terms relevant to your purchase may apply.
Your applicable Master Services Agreement (MSA), Statement of Services Order, customer agreement and product or version determine the relevant obligations. A supplier appearing here does not mean its terms apply to every customer. This directory is a reference and does not replace any required acceptance.
Product & service directory
Find the terms you need
65 entries 9 service categories
Search by provider or product, or open a service category. Entries are listed A–Z within each category.
Browse all 65 entries A–Z
9 of 65 entries shown
Clear search and filtersMicrosoft & cloud
9 entries
- View official terms
Adobe
Acrobat, Creative Cloud and other Adobe software and services.
Document details & guidance
Choose the product and agreement relevant to your business subscription or licence.
Official links checked .
Request applicable terms for your order - Request applicable terms
Ark Data Centres
Data-centre hosting and associated service arrangements.
Terms available through your account manager
About these terms
Request the agreement and service schedule for the hosting arrangement in your order. Website-use conditions are not substituted for the service contract.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Cloudflare
Cloudflare cloud, network and security services specified in your order.
Document details & guidance
Select the agreement for the account and purchase route. Enterprise and managed-service arrangements may use different documents; the self-serve agreement is not applied to every customer.
- Cloudflare Self-Serve Subscription Agreement (opens in a new tab)
- Cloudflare Enterprise Subscription Agreement (opens in a new tab)
Official links checked .
Request applicable terms for your order - View official terms
Exponential-e
Data-centre rack and colocation services.
Document details & guidance
Read the service schedule with the general terms and the hosting order. Confirm the contractual version for your purchase.
- Exponential-e colocation service schedule (PDF) (opens in a new tab)
- Exponential-e general terms of business (PDF) (opens in a new tab)
Official links checked .
Request applicable terms for your order - Request applicable terms
Linode / Akamai Cloud
Cloud hosting and compute services.
Terms available through your account manager
About these terms
Request the terms and service levels for the account and order date. The applicable legacy Linode or Akamai agreement must be matched to the service rather than assumed from the current brand.
Contact your account manager, or use the request link and our team will route it to the right person. Any documents requiring acceptance are provided through the applicable agreement or onboarding process.
- View official terms
Microsoft
Microsoft 365, Azure and Microsoft software licensing.
Document details & guidance
Select the product, licensing programme and publication date that match your purchase. A directory link does not replace any required Customer Agreement acceptance.
Official links checked .
Request applicable terms for your order - View official terms
Oracle
Oracle software and cloud services identified in your order.
Document details & guidance
Cloud services and software use different agreements. Match the agreement, order and service policies to your purchase.
Official links checked .
Request applicable terms for your order - View official terms
SysGroup
Hosting, connectivity and managed technology services.
Document details & guidance
Read with the service schedule and statement of work for your purchase. Legacy Hub Network Services arrangements may require the original order documents.
Official links checked .
Request applicable terms for your order - View official terms
UKFast / ANS
Hosting and related cloud services.
Document details & guidance
Select the service terms and contractual version referenced by your order. Current ANS terms do not automatically replace a legacy UKFast agreement.
Official links checked .
Request applicable terms for your order
Here to help
Not sure which document you need?
Contact your account manager or our team. Tell us your organisation, the product or service, and your order reference if you have one. Please do not include passwords or other security credentials.
Supplier documents are published and maintained by third parties. This directory helps you locate information; it does not replace your signed agreement, order or licence documentation, or any acceptance required by a supplier.